Christmas Gift Tags "Merry Mahjong"

Processing time for stationery orders

• For digital artwork, please allow 5-7 business days from the day the order is placed.
• For letterpress or embossed orders, please allow 3 weeks from the day the order is placed.
• For bespoke/custom orders (e.g., wedding suites), a specific timeline will be provided at the time of the order.
• For cloth napkins & tablecloths, please allow 3-4 weeks.
• For wallpaper, please allow 3-4 weeks.
• Some items may ship separately.

Most orders may be rush processed for an additional fee. Rush processing only expedites the amount of time it takes for your item to be processed and printed. If necessary, you will need to pay additional expedited shipping fees. As the price of a rush fee or expedited shipping fee will vary depending on the item, please email me at stonecottagepaperie@gmail.com for exact pricing. Unless otherwise noted, all items ship via FedEx, UPS Ground or Amazon Ground.

Shipping rates

We ship within the continental United States. We are not able to ship to Alaska, Hawaii, U.S. territories, military addresses or overseas.

• Paper goods ship for a flat $6.95, and ship free once the paper goods in your order come to $120 or more. Wrapping paper and wall art do not count toward the $120.
• Wrapping paper is not included in free shipping. Rolls ship in their own tube at the carrier's rate (UPS or USPS ground), calculated at checkout.
• Wall art ships for a flat $12.95.
• Wallpaper and tablecloths: shipping is quoted per order.

Stone Cottage Paperie is not responsible for shipping delays.

During the holiday season shipping times may be increased. Please keep this in mind when ordering.

Damage during shipment

If the inevitable happens and your items are damaged during shipment, please send a photograph of the damaged item immediately to stonecottagepaperie@gmail.com. All claims must be received within 5 days of delivery or refunds cannot be made. After receipt and review of the photograph(s) indicating damage, Stone Cottage Paperie will happily offer you either a reprint free of charge or a full refund.

To help us out, please retain the box or damaged item as Stone Cottage Paperie will need specific photos to file a claim.

Returns

Stone Cottage Paperie does not accept returns or exchanges for the following:

• Custom or personalized orders
• All gift wrap, capsule collections and ALL seasonal items are final.
• Home décor such as cloth napkins, tablecloths and wallpaper orders are final sales as they are considered special order items.

Refunds

All sales are final; however, refunds may be issued in the following circumstances:

• Item(s) damaged during transit.
• Printing mistakes made by Stone Cottage Paperie, not printing mistakes due to incorrect text entered by the customer.

Additionally, any photos to be used on your order must have the correct width and height requirements, have a picture resolution of 300 dpi, and be submitted as JPG or PNG. Not meeting these requirements will result in poor printing quality. Stone Cottage Paperie does not take responsibility for the quality of the customers’ photos. It is fully the customer’s responsibility to ensure that photos presented meet these submission standards. Stone Cottage Paperie will not make adjustments to a submitted photograph and will not reprint cards due to poor image quality (e.g., out of focus, too dark, etc.).

Please remember that a photo on your computer screen will appear much brighter than the actual photograph due to the screen being backlit.

Please note: Shipping and handling fees are not refundable and are not reimbursable by Stone Cottage Paperie unless the items are damaged. The customer is responsible for all shipping return fees.

How do I contact you?

I am happy to answer your questions via email at stonecottagepaperie@gmail.com Monday-Friday during normal business hours. Emails received outside of this time frame will be answered on the next working business day.

Do you offer proofs?

Stone Cottage Paperie does not offer proofs on personalized items; these products will be produced as shown on the Stone Cottage Paperie website. Electronic proofs are available for Bespoke/Custom orders.

Can you design a Custom Card for me?

Absolutely! If you would like a fully custom card with original commissioned artwork, please email me at stonecottagepaperie@gmail.com for pricing details.

Can I cancel my order?

Stone Cottage Paperie puts personalized orders into production immediately upon receiving the order to insure a timely delivery schedule. Therefore, cancellations are not available.

Please feel free to email me at stonecottagepaperie@gmail.com if you have any further questions!