How to Order Bespoke/Custom Stationery
PLACING YOUR ORDER:
Each custom order begins with a consultation where I learn what is important to you, your unique style, and how best to translate those ideas onto paper. Consultations are complimentary and are normally conducted in my Stone Cottage Paperie studio. However, it is possible to communicate via email (email@example.com) or by phone.
Pricing for a custom design will vary based upon the specific details and scope of the Design and will be detailed in a Design Proposal and formalized in an Agreement for Design Services.
DELIVERY TIME ESTIMATES:
Please give yourself and me ample time to complete your beautiful artwork! As each Design will be unique, the delivery date will be specified after the scope of the Design has been determined.
If you require your artwork by a certain date, please confirm the desired time frame with me before placing the order as multiple orders may be in production on any given day and it may not be possible to guarantee your delivery date.
THE DESIGN PROPOSAL:
If you decide to move forward with the custom artwork, a Design Proposal will be given to you to sign and return. The Design Proposal will include:
- Desired delivery date
- Scope of work
- Design Specifics
- Design Elements
- Specific use of Design
- Estimated Designer's fee
AGREEMENT FOR DESIGN SERVICES:
Once we have ironed out every lovely detail of the Design, I will include these details in a final Design Proposal which will be attached to an Agreement for Design Services that we will both sign.
The initial payment for my custom artwork is a non-refundable payment of 50% of the total Designer's Fee. This initial payment will book your artwork in my studio schedule. Upon receipt of the initial payment and the signed Agreement for Design Services, it will be time for me to begin my work!
All custom designs include 2 complimentary rounds of revisions.
Additional revisions or changes to the Design will be invoiced at $75.00 per each item of revision.
Once the Design has been approved and the final Design has been delivered, it is possible to revise the finished Design ONLY with additional charges paid in full and confirmation for scope of work in writing between you the Client, and myself.
As your Designer, I will work diligently to complete your Design by the estimated delivery date. Please understand that additional revisions take time to complete and could extend the delivery date of the final Design.
THE INITIAL PROOF:
When I have completed an initial proof of the Design, I will email it to you (or your Designee). Please contact me as soon as possible if there are to be any revisions. In addition, be as specific as possible about the revisions...I want to make the Design perfect and be conscientious.
As the Client, you are responsible for the proof reading of all text in all proofs provided. I find it very helpful to have whoever will be doing the printing of the Design provide you with a printed proof to view the Design's actual size and color. Please understand that small variations in color are inevitable during the printing process and that any image viewed from a computer screen or cell phone will appear brighter and more vivid than the actual Design.
APPROVAL OF THE FINAL DESIGN:
As soon as you have fallen in love with the artwork and are ready for me to prepare the final rendering for print, please send me (or have your Designee send me) written confirmation via email that I may proceed.
Once the final Design is completed, I will email you the final invoice. The final invoice will include:
- The remaining balance of the Design Proposal
- Cost of any Client requested revisions not reflected in the complimentary revisions offered
- Rush Fee if applicable
- Reimbursement for pre-approved expenses
- Cost of any pre-approved Additional Services.
I must receive payment of the final invoice PRIOR to the final Design being emailed to you or your stationer. If payment is not received promptly, the order will not be delivered regardless of the estimated delivery date specified in the Agreement for Design Services.
YOUR BEAUTIFUL ARTWORK:
Your beautiful artwork will be sent to you (and/or your Designee) via email and will include:
- 1 PDF 300DPI
- 1 JPEG 300DPI
- 1 PNG (transparent background) 300DPI
While it is not possible to provide you with the original watercolor or pen & ink drawing, I am happy to provide art prints. Please inquire for pricing.
Refunds are not provided as we will work together to ensure the artwork is as lovely as you hoped it would be.
In the event that you cancel Services after the design phase has begun and before the final Design has been sent to you (or your Designee), you will be responsible for payment for all work performed to date including any expenses incurred. In the event that you cancel Services subsequent to final approval or acceptance of the final Design, you would be responsible for payment of the full amount of all fees put forth in the Agreement for Design Services. In all events, the initial payment would remain non-refundable.
The copyrights of all artwork delivered to you, the Client, are the sole and exclusive property of Carol Reynolds. Accordingly, your use of the artwork and Design is restricted to the use specified in the Agreement for Design Services unless you have purchased an additional Licensing Fee. Otherwise, any and all use of the artwork and Design is prohibited without the prior written permission of Carol Reynolds.
The Client understands that copywritten items may be sold as future Stone Cottage Paperie products or used in Stone Cottage Paperie advertising.
PERMISSION TO USE ARTWORK:
All custom design files are for personal use only.
My designs are intended for individuals, couples and their families. It does not permit the use of the Design for business use (e.g., as a logo design) unless you are purchasing artwork specifically to be used as a logo.
The Design is not for resale.
You are welcomed to use pictures of the Design on Instagram or Facebook. Please give credit to @stonecottagepaperie when doing so.
If the Design is photographed and published, the publication must always link stonecottagepaperie.com for credit purposes.
If you are using another stationer to print the Design, it is always helpful to schedule a joint meeting (especially if the Design(s) is for a wedding ensemble) to provide a thread of consistency throughout the process, reduce the risk of any mistakes and insure that the final product is exactly how you envisioned it! Paper selection, design layouts, ink colors... even font choices are integral parts of a beautiful design. By working in tandem, the end result will be even more beautiful.
Please keep in mind, that while I encourage this meeting, it will be time outside of my studio and considered as an Additional Service. My fee would be $75.00 per hour for this consultation.
In addition, if using a third party stationer, I will rely solely on the dimensions and ink colors that are provided to me by them. Any revisions to the Design due to errors on the part of the stationer will result in additional fees and could delay the delivery of the final Design.
MY RESPONSIBILITIES TO YOU THE CLIENT:
As your Designer, I will perform all Services in a professional and timely manner.
As a courtesy to you, my Client, I will never display work of an event that has not yet occurred (e.g., a wedding invitation) without written permission from you.
I am happy to answer your questions via email (to ensure that all of our decisions are fully documented) Monday-Friday during business hours.
Emails received outside of that time frame will be answered the next working business day absent any unforeseen circumstances.
My email is: